diff --git a/docs/changelog/7.x.x.txt b/docs/changelog/7.x.x.txt
index d025c7f1a..c2bc5fa8b 100644
--- a/docs/changelog/7.x.x.txt
+++ b/docs/changelog/7.x.x.txt
@@ -33,6 +33,7 @@
  - fixed #9686: Importing a package twice locks assets forever.
  - fixed #9671: Survey - breaks admin bar
  - fixed #9702: Phone number on EMS badges not saving
+ - fixed: Email address is not filled in for ITransact credentials.
 
 7.6.10
  - fixed #9577: WebGUI::Form::Url::getValue returns blank rather than undef for blank fields
diff --git a/lib/WebGUI/Shop/PayDriver/ITransact.pm b/lib/WebGUI/Shop/PayDriver/ITransact.pm
index 8c643c017..14e607883 100644
--- a/lib/WebGUI/Shop/PayDriver/ITransact.pm
+++ b/lib/WebGUI/Shop/PayDriver/ITransact.pm
@@ -722,7 +722,7 @@ sub www_getCredentials {
     });
     $var->{emailField} = WebGUI::Form::email($session, {
         name  => 'email',
-        value => $self->session->form->process("email") || $u->profileField('email'),
+        value => $form->process('email', 'email') || $addressData->{ email } || $u->profileField('email'),
     });
 
     # Credit card information